To Return any order, click here
HOW TO MAKE A RETURN?
You can request a return of the product(s) within 10 days from the date of
delivery in case you are not satisfied with the purchase. Reverse pick up will be
done from our side wherever feasible. In extreme circumstances, you may be
asked to send the products through a reliable courier if a reverse pickup
facility is not available in your area. You may also contact us at
fashtown17@gmail.com to arrange for reverse pickup.
In addition, the product returned should be in the exact condition as it was
sent, along with all the tags. Return will not be accepted if the product tags are
removed or missing. Please note that Shipping / Cash on Delivery charges are
non-refundable. Also, note that we do not charge any additional handling fee
for returns.
HOW TO RAISE A RETURN / EXCHANGE REQUEST?
Visit the returns section on the website or click here to raise a
return/exchange request for your order
Submit the required details in the empty fields
Follow the instructions and select the items you would want to return
A confirmation email would be shared once the return request is
approved.
Exchange Policy
For exchange, the reverse pick up will be done in 2-3 days once the request is
placed. Once, we have received the request and it is approved pose review, a
new exchange order is automatically placed and processed. The new order
gets shipped in 2-3 working days and would take 7-8 days for it to get
delivered, mostly sooner depending on the region.
Note: Once a product is exchanged and is delivered, not further actions such
as exchange or refund would be applicable on that order.
REFUND AND RETURN POLICY
For returns, the reverse pick up will be done in 2-3 days once the request is
placed. It takes 7-10 days for the product to arrive at our warehouse, post
which it undergoes a quality check. Once it passes the QC, the refund will be
initiated within 72 hours. Please note if any promotional/coupon code is
redeemed during a purchase, the full amount will be refunded as store credit.
In case of a non-promotional purchase, the full amount will be refunded as store credit/Gift card. Which can be used anytime.
Additionally, note that shipping/cash on delivery charges are non-refundable.
REFUNDS FOR DISCOUNTED ITEMS
In case of orders placed with a discount is returned, a refund to the bank
account will not be applicable. The amount will be refunded in the form of
Coupon Code / Store Credit.
REFUNDS FOR CASH ON DELIVERY & PREPAID ORDERS
Once the product(s) reaches us and passes the QC, a Gift Card will be sent on your registered E-mail ID & SMS or WhatsApp to your registered number. Which can be used anytime.
Please note that Shipping / Cash on Delivery charges are non-refundable.
